Chargebee integration
Chargebee dunning that recovers more past due invoices
Chargebee dunning is the retry and reminder process Chargebee runs when a subscription invoice fails. RevRescue connects to Chargebee through an app connection and takes over the timing, choosing each retry per decline reason, card and payday, sending branded messages on three channels and alerting the account owner when a valuable customer stays past due.
What Chargebee handles on its own
Chargebee is a full subscription billing platform, and it ships with dunning settings out of the box. You can choose how many times a failed invoice is retried, how many days apart, which emails go out at each step and what happens to the subscription at the end. Depending on your plan, Chargebee also offers smarter retry options. For many teams that is a reasonable place to start.
The limits show up as volume grows. A fixed schedule retries an insufficient funds decline on the same rhythm as a closed account. Reminder emails are tied to the billing system rather than your product, nobody in sales or success hears about a large account going past due, and finance has no single view of how much revenue is at risk this week.
What RevRescue adds on top of Chargebee
| Area | Chargebee settings | With RevRescue |
|---|---|---|
| Retry schedule | Configured intervals per plan or site | Per attempt, from decline code, card type, issuer, payday and time zone |
| Hard declines | Follow the configured schedule | Skipped, card update request sent at once |
| Messages | Dunning emails | Email, SMS with consent, in-app banner in your product |
| Large accounts | Same flow as everyone | Task for the account owner in HubSpot, Pipedrive or Salesforce |
| Reporting | Billing and revenue reports | Revenue at Risk, Recovered this month, ROI panel |
| Billing leaks | Not in scope | Leak Scan for stale discounts, unbilled usage and missed renewals |
How the Chargebee connection works
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1
Enable the Chargebee connection
In your RevRescue workspace open Integrations, choose Chargebee and approve the app connection for your Chargebee site.
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2
Import past due invoices
Open invoices with failed payments appear on the Revenue at Risk dashboard, each with value, decline reason and next step.
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3
Hand retry timing to RevRescue
Reduce or switch off automatic retries in Chargebee dunning settings so one system owns the schedule and attempts stay within network limits.
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4
Set your sequence and hand-off rules
Brand the messages, choose the final action and set the MRR level at which an account goes to a person.
Retries that follow the decline, not the calendar
Chargebee passes through the gateway response on each failed transaction. RevRescue groups those responses into soft declines, hard declines and payments that need customer authentication. Soft declines are retried at moments with better odds, for example a few days later in the customer local morning, or just after a common payday. Hard declines are never retried, because a lost or closed card will not succeed and repeated attempts count against card network limits. Payments that need authentication get a link so the customer can confirm.
This logic is the same across every billing system we support and is described in more detail on smart payment retries. Cards that will expire before the next renewal also get a reminder in advance, covered on card account updater.
For finance teams running invoiced plans in Chargebee
Not every Chargebee customer pays by card. Annual contracts often go out as invoices with net terms. RevRescue follows those up too, with polite reminders before and after the due date, a payment link in each message and an escalation to the account owner when a large invoice ages. See unpaid invoice collection and accounts receivable automation.
Pricing is a flat monthly fee by MRR band: Starter 99 USD, Growth 299 USD, Scale 799 USD and Enterprise 1,999 USD, halved when paid yearly. CRM sync with HubSpot and Pipedrive comes with Growth, Salesforce with Scale and Enterprise. Full details on pricing.
Frequently asked questions
Does Chargebee have dunning built in?
Yes. Chargebee lets you configure retries, dunning emails and the end action. RevRescue adds per-decline retry timing, SMS and in-app messages, CRM hand-off and recovery reporting.
Should I turn off Chargebee retries when using RevRescue?
We recommend letting one system own retry timing. Reducing or turning off automatic retries in Chargebee avoids extra attempts on the same card.
Does RevRescue change my Chargebee plans or prices?
No. Plans, prices, coupons and taxes stay in Chargebee. RevRescue only acts on failed and unpaid invoices and reports on leaks.
Which gateways behind Chargebee are supported?
RevRescue reads payment results from Chargebee itself, so it works with the gateways your Chargebee site already uses.
Can high-value accounts skip automated emails?
Yes. You can set an MRR threshold above which a past due account goes to the account owner as a CRM task instead of, or in addition to, automated messages.
See what your Chargebee dunning is missing
Enter your MRR and failed payment rate. The estimate takes under a minute and needs no signup.