Leak Scan
Revenue leakage and how to find it in your billing
Revenue leakage is revenue a business has earned but never invoices or never collects. In subscription companies it comes from unbilled usage, discounts that never expire, price rises that were not applied, renewals that were not invoiced, overage fees switched off, under-billed seats and failed payments nobody recovered. RevRescue Leak Scan checks for each one.
Leakage hides between the contract and the invoice
Most leaks are not fraud or dramatic errors. They are small gaps between what was agreed and what the billing system actually charges. A sales rep gives a three month discount and the coupon is set to forever. A customer adds eight seats in the product, but the subscription still says five. A price increase is announced in an email and applied to new customers only. Each gap is a few hundred dollars a month, and nobody looks because the invoices still go out and get paid.
The second half of leakage is collection. Revenue that is billed but never paid, such as failed card charges and overdue invoices, leaves the business just as surely. That part is covered by our dunning software and unpaid invoice collection. This page is about the billing side, where money never reaches an invoice at all.
Six leaks Leak Scan checks for
Each check compares two sources that should agree, usually your billing platform and your product or CRM data, and flags the difference with an estimated monthly value.
| Leak | What Leak Scan compares | Typical cause |
|---|---|---|
| Unbilled usage | Metered usage events against usage records on the invoice | Usage reporting job failed or a meter was never attached to the price |
| Stale discounts | Coupon end dates against the discount terms in the deal | Coupon created as forever instead of repeating |
| Price rises not applied | Current price on each subscription against your active price list | Existing subscriptions left on legacy prices |
| Renewals not invoiced | Contract end dates in the CRM against invoices issued | Annual deal renewed by email, nobody created the invoice |
| Overage fees off | Plan limits against actual consumption | Overage price disabled during a migration |
| Seats under-billed | Active users in the product against seat quantity | Seat sync not connected to the subscription |
How a scan turns into recovered revenue
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1
Connect billing and one source of truth
Add a Stripe restricted key, or connect Shopify, Chargebee or Paddle. Add HubSpot, Salesforce or Pipedrive for contract terms, and usage or seat counts by file or API.
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2
Leak Scan runs on your plan schedule
Monthly on Starter, weekly on Growth, daily on Scale and Enterprise. Each run compares every active subscription with the matching record.
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3
Findings arrive ranked by value
Every finding shows the account, the gap, the evidence from both sources and an estimated monthly amount, highest first.
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4
You decide what to fix
Mark a finding as fix, accept as intentional or ignore. RevRescue never changes a price or creates an invoice without your approval.
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5
Fixed leaks count toward recovered revenue
Once corrected, the amount appears on the Revenue at Risk dashboard and in the ROI panel.
Why billing teams miss these gaps
Leakage survives because no single person owns the whole chain. Sales owns the contract, product owns usage, finance owns the invoice and support owns the customer. A manual audit can catch it, but audits are usually quarterly at best and sample a few dozen accounts. A recurring scan looks at every subscription every time, which is the only way small gaps stop compounding.
It also helps to separate leakage from churn. A customer who cancels is visible in every report. A customer who keeps paying 40 percent less than they should is invisible, which is why leakage often stays unfixed for years. If cancellations are your bigger problem, start with churn prevention software or involuntary churn recovery.
- Findings show evidence from both sources, so finance can verify before acting.
- Intentional exceptions, such as a lifetime partner discount, are remembered and not flagged again.
- Every finding and decision is written to the audit log described on our security page.
Leak Scan is part of every plan
Pricing is a flat monthly fee by your MRR band, never a share of what you recover: Starter 99 USD (MRR up to 50k), Growth 299 USD (up to 250k), Scale 799 USD (up to 1M) and Enterprise 1,999 USD above that. Yearly billing halves each price. The only difference for Leak Scan is how often it runs. See the full breakdown on pricing, or start with the recovery calculator to size failed payments, unpaid invoices and leaks together.
Frequently asked questions
What is revenue leakage in SaaS?
It is revenue a SaaS company earned under its contracts and pricing but never billed or never collected, for example unbilled usage, discounts that should have ended, unapplied price rises and failed payments that were never recovered.
How much revenue leakage is normal?
There is no reliable universal figure. Industry estimates commonly place it in the low single digit percentages of revenue, and it tends to grow with pricing complexity, usage billing and manual contract handling.
What is the difference between revenue leakage and churn?
Churn is a customer leaving or downgrading. Leakage is revenue lost while the customer stays, because billing does not match what they should pay.
Does Leak Scan change my prices automatically?
No. It reports findings with evidence and an estimated value. You approve any change, and you can mark a finding as intentional so it is not flagged again.
How often does Leak Scan run?
Monthly on Starter, weekly on Growth and daily on Scale and Enterprise. Every run covers all active subscriptions, not a sample.
Find out what your billing is leaving behind
Enter your MRR and failed payment rate. The estimate takes under a minute and needs no signup.