Collections
Unpaid invoice collection that runs on its own
Unpaid invoice collection is the process of getting customers to pay invoices that are past their due date. AR collections software automates it with escalating reminders, a pay-now link in every message, promise-to-pay tracking and escalation to a person for large balances. RevRescue runs this for subscription businesses on Stripe, Chargebee, Paddle and Shopify.
A default escalation sequence you can edit
The right sequence gets firmer as an invoice ages but never becomes rude, because most late payers are customers you want to keep. RevRescue starts with the sequence below and you can change timing, wording, channel and sender for every step.
| When | Message | Channel | Tone |
|---|---|---|---|
| 3 days before due | Friendly heads-up with invoice and pay-now link | Helpful | |
| Day 1 overdue | Payment did not arrive, link to pay or choose a date | Email, in-app banner | Neutral |
| Day 7 overdue | Second reminder, copy to billing contact | Email, SMS with consent | Direct |
| Day 14 overdue | Notice that service terms apply after day 30 | Firm | |
| Day 21 overdue | Task for the account owner above your threshold | CRM task | Personal |
| Day 30 overdue | Final notice under your terms | Formal |
Promise to pay keeps the relationship intact
Every reminder includes a pay-now link and a second option, choose a payment date. When a customer picks a date, reminders stop until that day. If the payment arrives, the invoice closes and the promise is marked kept. If the date passes, the sequence resumes at the next step with a short note that references the promise. Your team can also log a promise made on a phone call, so nobody sends an automated reminder the morning after a customer said the payment is on its way.
Promise tracking also gives finance a realistic cash forecast. Instead of a single overdue total, you see how much is promised for this week, how much is promised later and how much has no response at all. That last group is where your people should spend their time.
Large balances go to a person, small ones never do
An automated reminder is the right tool for a 79 USD invoice and the wrong tool for a 12,000 USD annual renewal. You set a threshold, and any overdue balance above it becomes a task for the account owner in HubSpot, Salesforce or Pipedrive, with the invoice, the reminder history and the customer contacts attached. Automated reminders for that account switch to a softer, less frequent version or stop entirely, your choice.
The same hand-off applies to failed card charges on high-value accounts, which RevRescue also recovers through dunning software and smart payment retries.
Start collecting in four steps
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1
Connect billing
Add a Stripe restricted key or connect Chargebee, Paddle or Shopify. Open and overdue invoices import immediately.
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2
Set your threshold and terms
Choose the amount that goes to a person and the wording of your payment terms.
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3
Approve the sequence
Review each step, sender name and channel. Nothing is sent before you switch it on.
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4
Track results
Collected invoices show as recovered revenue on the Revenue at Risk dashboard and in the ROI panel.
Collections software for a flat monthly fee
RevRescue never takes a share of what it collects. Plans are priced by MRR band: Starter 99 USD a month, Growth 299 USD, Scale 799 USD and Enterprise 1,999 USD, with yearly billing at half price. Invoice collection is included in every plan alongside card recovery and revenue leakage scans. For a wider view of the AR workflow, see accounts receivable automation, or compare plans on pricing.
Frequently asked questions
How do I collect an unpaid invoice from a client?
Send a clear reminder with the invoice number, amount and a direct payment link, follow up on a fixed schedule, offer the client a way to commit to a payment date, and escalate to a personal call for large balances.
What is AR collections software?
It is software that automates the follow-up on overdue receivables, including reminders, payment links, promise tracking, escalation and reporting on what was collected.
Will automated reminders annoy my customers?
Not if the tone matches the age of the invoice and customers can pick a payment date that pauses reminders. You control every message, the frequency and which accounts are excluded.
Does RevRescue act as a collection agency?
No. Messages come from your business under your sender name, and the money goes directly to your billing account. RevRescue does not contact customers on its own behalf.
Can customers pay by card from the reminder?
Yes. Each reminder links to the payment page of your billing platform for that invoice, so the payment is recorded against the right invoice automatically.
Estimate how much is stuck in unpaid invoices
Enter your MRR and failed payment rate. The estimate takes under a minute and needs no signup.